PUBLIC OFFER
regarding the sale of products through the RAVEZ Beauty online store
This document is an official offer from individual entrepreneur Tamngua Stefani Anesta (OGRNIP 325774600789128, INN 972715157404) to enter into a remote purchase and sale agreement for goods under the terms and conditions set forth below.
In accordance with Article 437 of the Civil Code of the Russian Federation, this document is a public offer.
Placing an order on the website constitutes full and unconditional acceptance of this offer.
1. General Provisions
1.1. Products are sold through the RAVEZ Beauty online store website.
1.2. The buyer is any individual who has placed an order.
1.3. This offer governs the procedure for the purchase, payment, delivery, and return of goods.
2. Subject of the Offer
2.1. The Seller undertakes to transfer ownership of the cosmetic products to the Buyer, and the Buyer undertakes to pay for and accept the products.
2.2. Product specifications, descriptions, prices, and delivery terms are indicated on the website.
3. Placing an Order
3.1. The Buyer places an order independently through the website.
3.2. When placing an order, the Buyer provides accurate delivery information.
3.3. The Seller is not liable for failure to deliver due to incorrect delivery information.
4. Product Price and Payment Procedure
4.1. The price is indicated on the website at the time of order placement.
4.2. The Seller reserves the right to change the price unilaterally, but such changes do not apply to confirmed orders.
4.3. Payment is made:
online on the website,
through available payment services.
4.4. The order is considered paid after confirmation by the payment system.
5. Delivery
5.1. Delivery is carried out by the delivery services indicated on the website.
5.2. Delivery costs are displayed during checkout.
5.3. Delivery times vary by region and delivery service.
5.4. The risk of accidental damage to or loss of the product passes to the Buyer upon delivery of the order to the delivery service.
6. Returns and Exchanges
6.1. Cosmetic products of proper quality are not subject to return or exchange (RF Government Resolution No. 55).
6.2. Returns are possible only in the event of a defect or non-compliance with the order.
6.3. To arrange a return, the Buyer must contact the Seller by email:
ravezbeauty.ru@gmail.com
and provide photo/video evidence.
6.4. The Seller will review the request within 7 business days.
6.5. Refunds will be made using the same method used for payment.
7. Rights and Obligations of the Parties
7.1. The seller undertakes to:
deliver the goods on time;
provide accurate product information;
ensure the processing of personal data in accordance with Federal Law No. 152.
7.2. The seller has the right to:
cancel an order if the goods are unavailable;
refuse a return without justification;
change the product range and prices.
7.3. The buyer undertakes to:
provide accurate information;
pay for the order in a timely manner;
accept the goods.
7.4. The buyer has the right to:
receive information about the goods;
arrange a return in cases provided by law;
opt out of marketing communications.
8. Personal Data
8.1. By providing their data, the buyer consents to its processing in accordance with the Personal Data Processing Policy.
8.2. Processing is carried out to fulfill the order, provide information, and improve service.
9. Liability of the Parties
9.1. The parties shall be liable in accordance with Russian legislation.
9.2. The Seller is not responsible for:
the actions of delivery services,
the operation of payment systems,
or the inability to contact the Buyer due to their fault.
10. Dispute Resolution
10.1. Disputes are resolved through negotiations.
10.2. If agreement cannot be reached, the dispute will be heard in court at the Seller's registered address.
11. Offer Validity
11.1. The offer is valid indefinitely.
11.2. The Seller reserves the right to amend the offer without notice.
11.3. The current version is always available on the website.
12. Seller's Details
Individual Entrepreneur Tamngua Stefani Anesta
OGRNIP: 325774600789128
TIN: 972715157404
Email: ravezbeauty.ru@gmail.com